The standard legal warranty applies to all Cozytrix products. In other words you are entitled to a reliable product that meets the description.

A product is defective if it is incomplete, damaged or broken, or if it does not work properly or cannot be used as described by Cozytrix.

The buyer has the duty to investigate, which means you are expected to ask Cozytrix if the product is suitable for your intended use.

If you receive an unreliable product, you are entitled to a free repair or a new product. You cannot always choose between a free repair or a new product, as Cozytrix reserves the right to offer a repair.

Should a warranty issue occur within a reasonable timeframe, provided the product was used for its intended purpose, Cozytrix will solve the issue for you.

Please note that damage caused by weather conditions is not covered by the warranty.

Please contact our customer service at info@cozytrix.ae to make a warranty claim. If the issue is covered by the standard legal warranty Cozytrix will solve your issue by offering you the most suitable solution, either by supplying replacement parts, a partial refund or a whole new product.